topic Re: text and calls not working after porting number from fido to PM in Get Support

text and calls not working after porting number from fido to PM

grewalmoni1 — Sat, 25 May 2024 15:50:13 GMT

text and calls not working after porting number from fido to PM.

Re: text and calls not working after porting number from fido to PM

Phil_Adelphus — Sat, 25 May 2024 15:52:39 GMT

@grewalmoni1 Is it both outgoing and incoming, or you can send/call but not receive calls or texts? Did you answer YES to Fido's text and restart your phone with the PM sim in it, and how long ago?

Re: text and calls not working after porting number from fido to PM

Neil11 — Sat, 25 May 2024 16:09:20 GMT

It is a common problem with new activations.

You will need to contact customer service agent to fix your issue. Either via the following link:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If you are having a difficult time, then you can private message CSA:

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: text and calls not working after porting number from fido to PM

grewalmoni1 — Sat, 25 May 2024 16:21:11 GMT

i did everything but cant send or recieve calls and texts . we said yes to Fido last night and restarted phone after that

Re: text and calls not working after porting number from fido to PM

Phil_Adelphus — Sat, 25 May 2024 16:23:00 GMT

@grewalmoni1 In that case submit a ticket at the chat icon bottom right of this page, but if that doesn't work then send support a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

An agent will reply at the envelope icon top right or, if no envelope, tap your avatar for Messages.

Re: text and calls not working after porting number from fido to PM

NorthernOnt_Mom — Sat, 25 May 2024 19:58:50 GMT

It took an hour or so for my phone number to work when I transferred it. My provider sent a text to confirm release. I called my old provider first to ensure they released the number. Also make sure that Fido does not have a lock on your cell phone.