topic Fido is requesting Public mobile to send a port transfer number transfer request again in Get Support

Fido is requesting Public mobile to send a port transfer number transfer request again

Jag007 — Sat, 25 May 2024 15:53:09 GMT

I missed 90 minute window yesterday to reply to message . Please send the port transfer request again

Re: Fido is requesting Public mobile to send a port transfer number transfer request again

eddieO — Sat, 25 May 2024 15:55:30 GMT

If you go into your Public Mobile app, then go to the Account tab, you should find the option to Transfer Phone Number

Re: Fido is requesting Public mobile to send a port transfer number transfer request again

Phil_Adelphus — Sat, 25 May 2024 15:57:20 GMT

@Jag007 Check your private messages inbox in a couple of minutes and I will private message you a number to call.

Re: Fido is requesting Public mobile to send a port transfer number transfer request again

computergeek541 — Sat, 25 May 2024 18:10:32 GMT

@eddieO wrote:
If you go into your Public Mobile app, then go to the Account tab, you should find the option to Transfer Phone Number

As the customer already has an opened port request, taking the above steps will fail. Only Public Mobile can fix this and the customer should be using the chatbot to contact a Public Mobile customer support agent.

Re: Fido is requesting Public mobile to send a port transfer number transfer request again

Fraser_1985 — Sat, 25 May 2024 22:47:06 GMT

I am having same issue - Fido request has timed out twice….