topic Re: Getting an Unavailable Plan in Get Support

Getting an Unavailable Plan

Lolo_Aris — Fri, 24 May 2024 19:37:52 GMT

Hello,
I really want to switch to the $21/month plan now that the rewards system has changed, but it says I can't get it because I'm already a customer.
Sometimes, all it takes is to ask. Is there any way to get the plan even as a returning customer?
Thank you!

Re: Getting an Unavailable Plan

will13am — Fri, 24 May 2024 19:50:07 GMT

@Lolo_Aris , no guarantees that it would work, you could initiate a support ticket and ask am agent to give it to you on goodwill.

Re: Getting an Unavailable Plan

Phil_Adelphus — Fri, 24 May 2024 19:59:41 GMT

@Lolo_Aris If you can't get it there is also a $19 plan available to existing customers (not advertised, you need to log in to your account) but it only has 1GB of data. If you're on the $25 plan you would be getting the same as you have for less $.

Re: Getting an Unavailable Plan

funpig1 — Sat, 25 May 2024 06:45:29 GMT

@Lolo_Aris @Phil_Adelphus @will13am

In my past experience with CS_Agent in January, PM will not switch you to a lower priced New Activation Only plan. They MAY do it if the New Activation Only plan is more expensive.

I am currently on a $15 plan and put in a request to switch to the $21 4G 3GB plan more than 2 weeks ago. So far, no reply. YMMV.

You could port out to another provider and apply as a new subscriber to get the desired New Activation Only plan. However, you will lose any referral points and your 10 point loyalty anniversary reward will reset. You will not get your 10 points until after 12 months of the new account.

Good luck.

Re: Getting an Unavailable Plan

Phil_Adelphus — Sat, 25 May 2024 09:52:06 GMT

@funpig1 Why not go with the $19 for 1GB at 4G speed for existing customers instead? If you select "Change on Renewal" you can change your mind and cancel or change it if something better comes along in the interim.

Re: Getting an Unavailable Plan

funpig1 — Sat, 25 May 2024 14:45:03 GMT

That is my fallback option. However, I would prefer the 3GB option.