topic Re: How do I keep signed into MyAccount and Community? in Get Support

How do I keep signed into MyAccount and Community?

JDG4133 — Fri, 24 May 2024 17:22:43 GMT

After I have logged into MyAccount, if I want to check the Community for answers I often am taken right to a new login page. Is there a setting somewhere that needs to be 'turned off' to Keep Me Signed IN?

This is not the same as TFA where where you check the box that this is a Trusted Device so you do not need a verification code every time you sign on.

Please only post if you have an actual answer to the underlined question. Personally, I think that this is a design flaw in the app.

Re: How do I keep signed into MyAccount and Community?

fixin1 — Fri, 24 May 2024 17:34:52 GMT

@JDG4133 - It is really odd that public Mobile does this because Telus community keeps e logged in for over a month!

Re: How do I keep signed into MyAccount and Community?

Meow — Fri, 24 May 2024 17:57:14 GMT

After a short while you do get logged off. Unfortunately with this Khoros software PM uses - it is annoying. In 'good old days' you did stay logged on until YOU logged off or turned computer off.
There is No way to stay logged on for hours...

Re: How do I keep signed into MyAccount and Community?

RavingRaven — Sat, 25 May 2024 03:57:46 GMT

@JDG4133

Firefox keeps me signed into the community.