topic Data not working in Get Support

Data not working

GheorgheCh — Sat, 25 May 2024 02:01:05 GMT

Hello

The data on my phone is not working even if I have the data plan with 20Gb of data valid until June 11

Please help me resolve this issue

Thanks

Re: Data not working

Rastin — Sat, 25 May 2024 01:49:58 GMT

This is a public forum please remove your number use the down arrow on the right in a circle to edit

Re: Data not working

Rastin — Sat, 25 May 2024 01:51:15 GMT

As for your data have you checked in the settings to see if it's turned on

Re: Data not working

RavingRaven — Sat, 25 May 2024 01:52:54 GMT

@GheorgheCh

Use the arrow at the right of your post to edit out your phone #.

Has the data ever worked on your phone? Do you have your data limiter enabled on your phone? The default is usually 5gb. Do you have data remaing on your plan? Login and confirm.

Re: Data not working

GheorgheCh — Sat, 25 May 2024 02:00:40 GMT

Hi, yes the data is on, and I have restarted the phone, but it didn't help ...

Re: Data not working

GheorgheCh — Sat, 25 May 2024 02:02:07 GMT

Yes, I have a data limit by nothing is used this month, so it should work, but it didn't

Re: Data not working

GheorgheCh — Sat, 25 May 2024 02:02:37 GMT

Thanks, I just did

Re: Data not working

RavingRaven — Sat, 25 May 2024 02:06:48 GMT

@GheorgheCh

What type of device are you using? Did your data stop working or never worked?

Re: Data not working

GheorgheCh — Sat, 25 May 2024 02:10:40 GMT

How do I get support from Public Mobile staff?

Please let me know

Thanks

Re: Data not working

GheorgheCh — Sat, 25 May 2024 02:12:33 GMT

It is an LG phone

The data worked then I went to Europe for a 1.5 months, and now I am back to Canada, the phone works but data doesn't...

Re: Data not working

RavingRaven — Sat, 25 May 2024 02:14:14 GMT

@GheorgheCh

You can send them a private message. (Or use the chatbot by clicking the message bubble at the bottom right.) But they have closed for the day so the community can continue to troubleshoot with you if you want to try and resolve the issue tonight otherwise customer support will reply to your private message box tomorrow.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Data not working

softech — Sat, 25 May 2024 02:18:05 GMT

@GheorgheCh

you can contact support here

Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Login" and finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

But most data issue is a local device setup problem, it might be quicker if you check the following first:

if it is an iPhone, update the iOS and update Carrier Profiles, then click Reset network settings

if it is an Android, compare the APN settings below, try to update it and save:

APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms
or   default,mms,agps,supl,fota,hipri
   (might need to include DUN for hotspot, please note case sensitive)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
or  Turn APN on/off APN turned on
Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D

Re: Data not working

RavingRaven — Sat, 25 May 2024 02:17:50 GMT

@GheorgheCh

Which model? Older LG phones have an issue with the APN updating. You can try powering off your phone. Remove the pm Sim card. Wait 10 minutes and reinsert your pm sim card and see if the APN repopulates the PM APN. Otherwise you will need to edit your APN as supplied above.