https://productioncommunity.publicmobile.ca/t5/Get-Support/My-account/m-p/1205762#M833243 <P>If you haven't purchased a phone yet, I'd suggest clicking on Lost or Stolen option to place your account on hold till you're able to purchase a new phone. Furthermore, I'd change the passwords on your account as a precaution if you had the app on your phone.&nbsp;</P> Sat, 25 May 2024 00:59:58 GMT Chalupa_Batman 2024-05-25T00:59:58Z https://productioncommunity.publicmobile.ca/t5/Get-Support/My-account/m-p/1205746#M833231 <P>Lost my phone so bought a sim card and updated the number while logged into my account.&nbsp; &nbsp; All my account information disappeared - name, phone number etc.&nbsp; &nbsp;I still haven't bought a phone.&nbsp; &nbsp; &nbsp;What now?</P> Sat, 25 May 2024 00:51:09 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-account/m-p/1205746#M833231 Marty87 2024-05-25T00:51:09Z https://productioncommunity.publicmobile.ca/t5/Get-Support/My-account/m-p/1205751#M833235 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/425357">@Marty87</a>&nbsp;</P><P>Are you still logged into your account? Try a different tab ie. Payments. Then go back to your profile page and see if your info reappears?</P> Sat, 25 May 2024 00:56:45 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-account/m-p/1205751#M833235 RavingRaven 2024-05-25T00:56:45Z https://productioncommunity.publicmobile.ca/t5/Get-Support/My-account/m-p/1205762#M833243 <P>If you haven't purchased a phone yet, I'd suggest clicking on Lost or Stolen option to place your account on hold till you're able to purchase a new phone. Furthermore, I'd change the passwords on your account as a precaution if you had the app on your phone.&nbsp;</P> Sat, 25 May 2024 00:59:58 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-account/m-p/1205762#M833243 Chalupa_Batman 2024-05-25T00:59:58Z