topic Re: I have NO SERVICE in Get Support

I have NO SERVICE

Susanq — Fri, 24 May 2024 18:26:09 GMT

WHATS UP?!

Re: I have NO SERVICE

Susanq — Fri, 24 May 2024 19:31:41 GMT

I am travelling this weekend and can't NOT have service.👎

I am looking at other providers now.

How does one cancel this Public Mobile Service?

Re: I have NO SERVICE

hTideGnow — Fri, 24 May 2024 18:38:49 GMT

HI @Susanq

new activation or old?

you need to tell us more for us to help

did you try the general thing?

1. check if your account is paid and active. Login My Account and check

2. reboot phone

3. click Reset all network

4. change network mode to different one and test, 4G/LTE and 3G , try both

5. test sim in another phone

or of course, you can also ask support agent to help

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I have NO SERVICE

hTideGnow — Fri, 24 May 2024 19:32:09 GMT

@Susanq wrote:
I am travelling this weekend and can't NOT have service.‌‌
I am looking at other providers now.
How does one cancel this Public Mobile Service?

hi @Susanq

if you are travelling this weekend, it is better for you to get this resolved with PM before the trip. Changing carrier might give you more trouble.

Try what I said above or open

Re: No Service AT ALL

Susanq — Fri, 24 May 2024 19:11:36 GMT

Nothing is working. Reset does not work, account is up to date. There is no reason for this disruption. NONE.

Re: No Service AT ALL

Phil_Adelphus — Fri, 24 May 2024 20:10:16 GMT

@Susanq Check the Telus outage map

https://www.telus.com/en/outages

Porting out to another provider requires your PM account to be active and may take several hours and things can go wrong, best to contact customer service as @hTideGnow advised if it still doesn't work after trying the suggestions.

Re: I have NO SERVICE

Rastin — Fri, 24 May 2024 22:54:14 GMT

Two ways to cancel one log into the app and Unsubscribe and your account will close by it self 90 days after your last payment cycle. Or two port your number to another provider and it will close automatically once your number is gone.