topic Re: Cell phone lost. in Get Support

Cell phone lost.

Marty87 — Fri, 24 May 2024 17:19:05 GMT

If I buy a new sim card and attach it to my existing cell phone number, does that override the sim card in the lost phone and remove the ability to contact anyone listed there?

Re: Cell phone lost.

BKNS27 — Fri, 24 May 2024 17:25:57 GMT

@Marty87

You can login to your account online or app the click on Lost/Stolen Device to stop service on the old phone.

Once you have your new phone and SIM. Simply login to you account online or the app and click on Change SIM Card number.

Re: Cell phone lost.

hairbag1 — Fri, 24 May 2024 17:25:34 GMT

@Marty87

get a new cellphone and order or buy a new PM sim...then log in to your PM account to Change SIM Number. You'll have your old PM account back. You'll have to manually update your contacts list yourself.

added....

Re: Cell phone lost.

Marty87 — Fri, 24 May 2024 17:42:08 GMT

Thanks for the help.