topic Personal Hotspot in Get Support

Personal Hotspot

Saintrae — Fri, 24 May 2024 19:35:27 GMT

I can’t connect to my personal hotspot.

Re: Personal Hotspot

hTideGnow — Fri, 24 May 2024 17:45:30 GMT

Hi @Saintrae

PM does not block hotspot

make sure your phone has the latest iOS and Carrier profile., reboot phone, click Reset network settings and test again

if that does not work, maybe try your sim in another phone and test again

if you can confirm hotspot really does not work on 2 different phones, ask support agent to check the account

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Personal Hotspot

Chalupa_Batman — Fri, 24 May 2024 18:07:56 GMT

Hello @Saintrae

For me, I just go to my WiFi, I see my Public Mobile phone which is an XR with no issues. Might need to reset your network settings by the sounds of things and try setting it up again.

How to set up a Personal Hotspot on your iPhone or iPad - Apple Support (CA)