topic Re: subscription cycle in Get Support

subscription cycle

jrnixy — Fri, 24 May 2024 15:48:51 GMT

When I go to settings my subcription cycle is April 24-May 24, but if I access My Account it is May 11- June10 & has a loyalty bonus that does not show up on my phone.

Re: subscription cycle

hTideGnow — Fri, 24 May 2024 15:54:55 GMT

hi@jrnixy

PM cycle is 30 days and the cycle will move. any chance you weren't aware the cycle date change due to that?

and if you were wondering where the autopay/loyalty discount/friend rewards gone? PM has ended that old system and moved everyone to the new Public Points!!

So, now you have to pay full price first and PM will give you back points after. Instead of loyalty rewards monthly, you get 10 points per year on your anniversary date with Public Mobile. Instead of $2 autopay discount, you get 5% of your plan in points.

And the points are useful to reduce the bill. After you got 15+ points, you will go to rewards site to redeem 15 points for $15 bill credit

Re: subscription cycle

BKNS27 — Fri, 24 May 2024 17:15:59 GMT

@jrnixy

This is a common question lately from members who didn’t read the mandatory switch from the Legacy Rewards to the Points Rewards for a members.

https://productioncommunity.publicmobile.ca/t5/Announcements/Upcoming-Changes-to-our-Old-Rewards-Program/td-p/1154856