topic Re: "Subscription Not Activated" in Get Support

"Subscription Not Activated"

imnotarobot69 — Fri, 24 May 2024 16:27:48 GMT

Tried activating using a physical SIM and transferring my number at the same time using the IMEI number of my old phone. Now I'm just getting a message saying that something didn't go right while activating my subscription and I need to contact a customer support agent. But no agents are available and I'm not able to wait in line.

Re: "Subscription Not Activated"

hTideGnow — Fri, 24 May 2024 16:29:23 GMT

HI @imnotarobot69

the error you got has nothing to do with you provided IMEI or not, it is really a problem with your activation itself.

please ask support agent to further look into the account setup. You can message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: "Subscription Not Activated"

imnotarobot69 — Fri, 24 May 2024 16:35:49 GMT

thank you

Re: "Subscription Not Activated"

BKNS27 — Fri, 24 May 2024 17:12:24 GMT

@imnotarobot69

I would suggest you use your previous account number from your old carrier rather than the IMEI. It works a lot smoother. When an agent reply back, use the old account number.