topic Re: Invoice in Get Support

Invoice

Williamkwc — Fri, 24 May 2024 14:50:47 GMT

We need monthly invoice (Jan 2023 - Dec 2023).

Re: Invoice

hairbag1 — Fri, 24 May 2024 14:53:03 GMT

click that little orange bubble on lower right side of page to start the process of Customer Support. You'll need to know your account number, PM pin number, ph number...etc.

Re: Invoice

softech — Fri, 24 May 2024 14:53:06 GMT

@Williamkwc

you can download the last 12 invoices yourself from My Account. Just login My Account, go to Payment page and there are "download" link for each renewal.
https://myaccount.publicmobile.ca/en/account/payment/payment-history

However, you likely can only download up to March 2023. So, if you want those before, please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Login" and finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Invoice

BKNS27 — Fri, 24 May 2024 14:55:47 GMT

@Williamkwc

You can login to your account and print out invoices less an 12 months but for older invoices.You can DM a CS_Agent for the invoice at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437