topic Re: Number transfer isn’t working in Get Support

Number transfer isn’t working

Ln11 — Sun, 09 Jun 2024 15:49:49 GMT

I followed the steps to transfer my number from Rogers to PM using a physical SIM card and have waited more than 5 hours. I’m not receiving incoming calls or text messages so I know my number is not ported over. I answered the text within 90 minutes to confirm the transfer and am not sure what went wrong. Thanks for your help in advance!

Re: Number transfer isn’t working

softech — Fri, 24 May 2024 12:08:17 GMT

@Ln11

try to reboot your phone once more and test incoming calls

if still not receive incoming calls after the reboot, there is a porting support team you can contact. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: Number transfer isn’t working

Billey — Fri, 24 May 2024 14:37:21 GMT

I would recommend just waiting longer to see if that works. If not I would call customer service.