https://productioncommunity.publicmobile.ca/t5/Get-Support/Charged-twice/m-p/1205150#M832843 <P>Hey&nbsp;<a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/425057">@MaiaSamp1</a>&nbsp;</P><P>Have you confirmed with your bank or credit card company that it is in fact double charge? Sometimes "Pending" charges show up and look like a double charge. I would 100% confirm with them first it is for sure a double charge. And if it is, then please create a ticket to get either a refund or a credit to your account.</P><P><STRONG>To Submit a ticket, please click the following link to access the Public Mobile Chatbot:&nbsp;<SPAN>&nbsp;</SPAN></STRONG><A href="https://widget.telus.tiia.ai/publicmobile/publicmobile.html" target="_blank" rel="nofollow noopener noreferrer"><STRONG>https://widget.telus.tiia.ai/publicmobile/publicmobile.html</STRONG></A><STRONG>&nbsp; Type: Customer Service Agent</STRONG></P><P><STRONG>&nbsp;</STRONG></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Chalupa_Batman_0-1716511917303.png"><img src="https://productioncommunity.publicmobile.ca/skins/images/3FB3FDFE64C1C8BA5ACC0521931856D2/responsive_peak/images/image_not_found.png" alt="Chalupa_Batman_0-1716511917303.png" /></span></P><P>&nbsp;</P><P>&nbsp;</P><P><STRONG>IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.&nbsp;</STRONG></P> Fri, 24 May 2024 00:51:58 GMT Chalupa_Batman 2024-05-24T00:51:58Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Charged-twice/m-p/1205149#M832842 <P>I was charged twice this month, not sure how to fix this also really confused about the help line offered, seems to be a very confusing system that purposely makes it hard for people to get help! can someone let me know how to reach an actual Public employee???</P> Fri, 24 May 2024 00:49:57 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Charged-twice/m-p/1205149#M832842 MaiaSamp1 2024-05-24T00:49:57Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Charged-twice/m-p/1205150#M832843 <P>Hey&nbsp;<a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/425057">@MaiaSamp1</a>&nbsp;</P><P>Have you confirmed with your bank or credit card company that it is in fact double charge? Sometimes "Pending" charges show up and look like a double charge. I would 100% confirm with them first it is for sure a double charge. And if it is, then please create a ticket to get either a refund or a credit to your account.</P><P><STRONG>To Submit a ticket, please click the following link to access the Public Mobile Chatbot:&nbsp;<SPAN>&nbsp;</SPAN></STRONG><A href="https://widget.telus.tiia.ai/publicmobile/publicmobile.html" target="_blank" rel="nofollow noopener noreferrer"><STRONG>https://widget.telus.tiia.ai/publicmobile/publicmobile.html</STRONG></A><STRONG>&nbsp; Type: Customer Service Agent</STRONG></P><P><STRONG>&nbsp;</STRONG></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Chalupa_Batman_0-1716511917303.png"><img src="https://productioncommunity.publicmobile.ca/skins/images/3FB3FDFE64C1C8BA5ACC0521931856D2/responsive_peak/images/image_not_found.png" alt="Chalupa_Batman_0-1716511917303.png" /></span></P><P>&nbsp;</P><P>&nbsp;</P><P><STRONG>IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.&nbsp;</STRONG></P> Fri, 24 May 2024 00:51:58 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Charged-twice/m-p/1205150#M832843 Chalupa_Batman 2024-05-24T00:51:58Z