topic Re: esim payment in Get Support

esim payment

Noawy — Thu, 23 May 2024 23:42:40 GMT

Re: esim payment

softech — Thu, 23 May 2024 23:55:26 GMT

you need to transfer your esim to new phone?

eSIM cannot be moved. BUT Luckily, you can get a replacement for FREE

To rebuy new eSIM for FREE, first, download the app on your new phone. Click Account from the bottom, then click Purchase SIM Card and select eSIM.

Once it confirms your phone is eSIM compatible, click Pay $ and Install (the system will check and apply a $5 credit to bring the total price back to $0 at checkout), and follow the prompt to complete and purchase and install eSIM on your device

https://www.publicmobile.ca/en/on/get-help/articles/get-a-sim-card

Existing eSIM users at Public Mobile who need a replacement can do so at no extra cost. When you request a new eSIM through the usual process, we automatically identify you as an existing eSIM user and waive the replacement fee. See below for steps on how to get your new eSIM.

Re: esim payment

Noawy — Thu, 23 May 2024 23:57:22 GMT

have esim nedd to pay and subscribe

Re: esim payment

Phil_Adelphus — Thu, 23 May 2024 23:59:11 GMT

@Noawy Do you mean you are a new customer wanting to set up an account with an esim for the first time?

Re: esim payment

softech — Thu, 23 May 2024 23:59:17 GMT

@Noawy

you only get esim when you subscribe, at the end of the subscription process

if you have not subscribed yet and you need esim , just download PM app and start the subscription process and choose esim

Re: esim payment

Noawy — Fri, 24 May 2024 00:07:46 GMT

Have an eSIM

Am a customer with a number but can’t pay

Re: esim payment

softech — Fri, 24 May 2024 00:09:32 GMT

@Noawy wrote:
Have an eSIM
Am a customer with a number but can’t pay

@Noawy

So, you used the PM service before and just stopped working?

can you login My Account now? try using the browser with Incognito mode and try using PM app

Re: esim payment

Noawy — Fri, 24 May 2024 00:11:12 GMT

no aceess to account or otp

Re: esim payment

softech — Fri, 24 May 2024 00:14:56 GMT

@Noawy

since you cannot receive the code via SMS, you can ask the code to send to email instead
On the screen it is expecting you to enter the code, click Didn't get the code? or Resend code and then choose Send email

If still unable to login, please message PM support here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: esim payment

Noawy — Fri, 24 May 2024 00:22:09 GMT

did that tooo cant login

Re: esim payment

softech — Fri, 24 May 2024 00:25:03 GMT

@Noawy

please then follow the step to open ticket with PM support by private message. Mentioned above, but here you are again

Re: esim payment

Noawy — Fri, 24 May 2024 00:29:45 GMT

no respone to liknk

Re: esim payment

softech — Fri, 24 May 2024 00:31:16 GMT

@Noawy

it takes time and patience

Support usually reply on the same day. Please keep checking your community inbox. Also, you need to provide more information and details to avoid back and forth messages so your issue can be resolved quicker

Re: esim payment

Noawy — Fri, 24 May 2024 00:47:07 GMT

do u work for public mobile

Re: esim payment

softech — Fri, 24 May 2024 00:53:00 GMT

HI @Noawy

No, We are just customers like you.