topic Re: Cannot send files or pictures through text in Get Support

Cannot send files or pictures through text

Buddyb99 — Fri, 24 May 2024 01:33:53 GMT

Re: Cannot send files or pictures through text

Jadelynliang — Thu, 23 May 2024 20:06:41 GMT

You need a update new cell phone. It has happened to my old phone. Since I've got my new cell phone. All the problems you've mentioned have solved.

Re: Cannot send files or pictures through text

Chalupa_Batman — Thu, 23 May 2024 20:52:41 GMT

Hey @Buddyb99

I'm a little late to this party however I think I may have a fix that has worked for others here.

Go into your settings, then network settings, turn off Automatic, pick Public Mobile then reboot. Then send and ask others to send. Let us know if that works.

Re: Cannot send files or pictures through text

Nezgar — Fri, 24 May 2024 18:33:21 GMT

MMS is no longer supported on Public Mobile if you are running on Android 8 or older, if that's what your phone is... Needs to be minimum Android 9 methinks.

I've spent many hours messing with APN settings, sim card swaps, etc on my Android 8.1 phone to no avail. Android 8.1 basically has a problem where the phone can't receive the new carrier settings over the air, and additionally will always override a custom APN with the preprogrammed original settings, so it's impossible to get it to "take" the new APN settings manually. 😔