topic Re: Net speed in Get Support

Net speed

Ash70 — Fri, 24 May 2024 01:38:01 GMT

Hi all, I just switched to public mobile plan $29/40gb LTE. It's net speed really bad. Always shows LTE or LTE+ network. But most of the time cannot even open the app. On my previous network speed was 40-60 mbs, now on PM download speed is 2 -5 mbs.

Any leads/tricks to get better speed or leave this network????

Re: Net speed

hTideGnow — Thu, 23 May 2024 18:16:34 GMT

HI @Ash70

what phone do you have?

start with Reset all networks and it should help

if not, you can also try your sim card in another phone. If none of those work, please ask support agent to refresh your account

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Net speed

Ash70 — Thu, 23 May 2024 18:22:46 GMT

Thank you bro, will try. I am using google pixel 7.