topic My subscription Never worked! in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/My-subscription-Never-worked/m-p/1204836#M832668 <P>Hi everyone, just wondering why my subscription is not working. I cannot make a call or text and I cannot receive a call. When I try a call it rings but I get the message "call failed". I greatly appreciate any help. Thanks!</P> Thu, 23 May 2024 16:57:37 GMT Mike-mh 2024-05-23T16:57:37Z My subscription Never worked! https://productioncommunity.publicmobile.ca/t5/Get-Support/My-subscription-Never-worked/m-p/1204836#M832668 <P>Hi everyone, just wondering why my subscription is not working. I cannot make a call or text and I cannot receive a call. When I try a call it rings but I get the message "call failed". I greatly appreciate any help. Thanks!</P> Thu, 23 May 2024 16:57:37 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-subscription-Never-worked/m-p/1204836#M832668 Mike-mh 2024-05-23T16:57:37Z Re: My subscription Never worked! https://productioncommunity.publicmobile.ca/t5/Get-Support/My-subscription-Never-worked/m-p/1204838#M832669 <P>HI&nbsp;<a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/396560">@Mike-mh</a>&nbsp;</P><P>I don't think your account was properly setup on the system.&nbsp; This happens sometimes.&nbsp; Please ask support agent to refresh your account.&nbsp; You can submit ticket by direct message:<SPAN>&nbsp; &nbsp; &nbsp;&nbsp;</SPAN><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A><SPAN>&nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</SPAN></P> Thu, 23 May 2024 17:00:08 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-subscription-Never-worked/m-p/1204838#M832669 hTideGnow 2024-05-23T17:00:08Z Re: My subscription Never worked! https://productioncommunity.publicmobile.ca/t5/Get-Support/My-subscription-Never-worked/m-p/1204868#M832685 <P>I submitted an inquiry to refresh my account. But so far no response. I need to make a call and even I die I cannot make a call!!!</P> Thu, 23 May 2024 18:02:59 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-subscription-Never-worked/m-p/1204868#M832685 Mike-mh 2024-05-23T18:02:59Z Re: My subscription Never worked! https://productioncommunity.publicmobile.ca/t5/Get-Support/My-subscription-Never-worked/m-p/1204870#M832687 <P>HI&nbsp;<a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/396560">@Mike-mh</a>&nbsp;</P><P>did you check your Community inbox?<BR /><A href="https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage" target="_blank">https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage</A></P><P>they usually reply within 4 hours.&nbsp; If still no response yet, message them again&nbsp;</P> Thu, 23 May 2024 18:04:43 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-subscription-Never-worked/m-p/1204870#M832687 hTideGnow 2024-05-23T18:04:43Z