topic Re: Suscription not activated error in Get Support

Suscription not activated error

JessicaMG — Thu, 23 May 2024 16:37:56 GMT

I had a eror in the last step (after I chose a phone number), and there is a follow-up message " Something didn't go right while activating your subscription", is there anyway to solve this problem?

Re: Suscription not activated error

hTideGnow — Thu, 23 May 2024 16:41:06 GMT

HI @JessicaMG

did you activate esim or physical sim card?

can you check your sim card manager and see if the Public Mobile esim is there? If iPhone, it will be Settings -> Cellular screen

if you need support agent to help , please submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Suscription not activated error

JessicaMG — Thu, 23 May 2024 16:49:17 GMT

I am trying to activate an eSIM on my iPhone 14. I hope this information helps to better understand the issue.

Re: Suscription not activated error

hTideGnow — Thu, 23 May 2024 16:53:43 GMT

HI @JessicaMG

submit a ticket using private message first

and on the Setting -> Cellular screen, any PM esim there? If you see one, click on it and make sure to turn on the option "turn on this line"

Re: Suscription not activated error

JessicaMG — Thu, 23 May 2024 17:11:01 GMT

it ask me for a QR or for enter manually the activation informatio. SM-DP+ ADRESS, ACTIVATON CODE AND CONFIRMATION CODE

Re: Suscription not activated error

hTideGnow — Thu, 23 May 2024 17:13:43 GMT

HI @JessicaMG

if it don't see a Public mobile sim card there already, then it is not installed, and you need to wait for support agent to reply. They will send you the esim qr code in email and you need to scan the code to install

Re: Suscription not activated error

raulmv — Fri, 28 Feb 2025 17:11:09 GMT

hi how can i get support since I can't get through step 6, suscription not activated