topic Re: can't activate my subscription in Get Support

can't activate my subscription

leelav — Thu, 23 May 2024 14:44:19 GMT

I keep getting an error code on my app account that I can't activate my subscription

Re: can't activate my subscription

computergeek541 — Thu, 23 May 2024 14:44:42 GMT

@leelav wrote:
I keep getting an error code on my app account that I can't activate my subscription

Is the Public Mobiel app being used? The website cannot be used to compelte account activations.

Re: can't activate my subscription

leelav — Thu, 23 May 2024 14:46:34 GMT

Yes it's through the app, I keep getting an error message that my subscription could not be activated

Re: can't activate my subscription

BKNS27 — Thu, 23 May 2024 15:01:29 GMT

@leelav

Try uninstalling the app and reinstall the app and see if that works.

Re: can't activate my subscription

leelav — Thu, 23 May 2024 16:06:15 GMT

already tried and it does not change. I keep staying stuck on step 6/6 of the activation process. I even tried activating on a different account and now it looks like they will be charging me twice a month for 2 accounts that don't work. I have a new SIM card and tried to transfer my number.

Re: can't activate my subscription

hTideGnow — Thu, 23 May 2024 16:11:32 GMT

HI @leelav

so, you have been activating on physical sim card? or you changed to physical after the esim failed?

no worries about being charged twice, I think support agent will take care of that. But you need to work with them , please message them here to submit a ticket
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437