topic Re: Can’t transfer over in Get Support

Can’t transfer over

Monctoncell — Thu, 23 May 2024 14:29:38 GMT

Got text to transfer authorization from Virgin Mobile. Said YES to transfer, 24 hours later, the transfer has not taken place. Called Virgin and they said to Public Mobile to send a 2nd request

Re: Can’t transfer over

hTideGnow — Thu, 23 May 2024 14:30:21 GMT

hi @Monctoncell

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (envelope on top right), check for the number and call

Re: Can’t transfer over

computergeek541 — Thu, 23 May 2024 14:30:30 GMT

@Monctoncell wrote:
Got text to transfer authorization from Virgin Mobile. Said YES to transfer, 24 hours later, the transfer has not taken place. Called Virgin and they said to Public Mobile to send a 2nd request

To make another request, the chatbot should be used to open a ticket and contact a Public Mobile cusotmer support agent. https://widget.telus.tiia.ai/publicmobile/publicmobile.html