topic Re: Porting number in Get Support

Porting number

FrannyG — Thu, 23 May 2024 14:27:15 GMT

I recently ported a number but received this text:

Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get in touch via our virtual assistant at: https://publicmobile.ca.ada.support/chat

no one has called, how do I update my MEID?

Re: Porting number

Dunkman — Thu, 23 May 2024 13:37:06 GMT

@FrannyG

I will send you a private message for the Telus team porting phone number. Only can be used for porting issue.

Re: Porting number

FrannyG — Thu, 23 May 2024 13:39:32 GMT

Thanks, and the Telus guys are the people I update my MEID with?

Re: Porting number

Dunkman — Thu, 23 May 2024 13:43:21 GMT

@FrannyG

Yes, Public mobile is a Telus company so they use the same porting team.

Re: Porting number

computergeek541 — Thu, 23 May 2024 14:28:34 GMT

@FrannyG wrote:
Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get in touch via our virtual assistant at: https://publicmobile.ca.ada.support/chat

The text message that Public Mobile sends containts outdated information. The correct link to contact Public Mobile is

https://widget.telus.tiia.ai/publicmobile/publicmobile.html