topic Re: Change my plan in Get Support

Change my plan

Cookie3 — Thu, 23 May 2024 13:14:55 GMT

I didn't explain enough in my last post. I had the $25 plan for about 4 years. With rewards the price dropped to $19.21 with tax. Now I'm paying $25 plus tax again. Over the years I was given add-ons amounting to 7 gigs of data and a total of 1500 int'l minutes. I would like to get the new $19 plan. It would be close to what I've been paying! Will I lose my add-ons? Is it a downgrade? I'm not understanding this very well!!

Re: Change my plan

Dunkman — Thu, 23 May 2024 13:23:47 GMT

@Cookie3

You can get the $19 plan for 1GB (for existing customers). It is considered a downgrade, but your grandfathered holiday data add ons (ie. data and talk minutes)will not be affected. However, your loyalty data add on (ie. 150 day expiry date) will be removed if downgraded.

There is another $21 plan only for new activations that you can't get as an existing customer (90 days for $57 for 9 GB data).

Re: Change my plan

funpig1 — Thu, 23 May 2024 14:57:16 GMT

@Cookie3 PM will cancel the 240 GB loyalty bonus if you downgrade from $25 to $19. However, that 240 GB is wasting away anyways. On the other hand, $19 4G 1GB plan will save you more money and provide you with much faster speed. I think that it is worth the switch. Plus, you will keep your other previous holiday bonus add-ons.