Re: Credit card payment issue

kayon — Thu, 23 May 2024 12:18:33 GMT

I have credit card payment issue and it keep saying " it is not available" and it's been 5 days like this

I will give up using this service anymore. very frustrating and disappointing

Re: Credit card payment issue

Dunkman — Thu, 23 May 2024 12:20:25 GMT

Unfortunately, a few customers are still having issues with updating credit card information.

You can also try with PM app (with locator on). If via website, you can also try a different web browser, clear cache or incognito mode. Or try a different credit card (if available).

Here is some more information:

Log out of your account and relog in before updating your card
If you attempted to update the same card multiple times please try again tomorrow or today with a different card as there is a daily limit on update attempts for security purposes.
Make sure that your credit card postal code matches your phone number's area code
As always, please be sure that you are inputting the correct card details

https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Issues-Updating-Credit-Cards/t...

P.S. I started your own thread to get better visibility.

topic Re: Credit card payment issue in Get Support

Re: Credit card payment issue

Re: Credit card payment issue