topic Re: Porting failed in Get Support

Porting failed

Viikhj — Thu, 23 May 2024 14:41:01 GMT

ported from fido a few hours ago and confirmed with my carrier via text I wanted to port.

I did a direct esim port with public mobile. My fido sim no longer works now and the esim is setting up with public mobile. It's been a few hours and it's still not working. I can only receive incoming calls, but can't actually answer them, it just hangs up. I can't use data, and now texting won't work. I can only oddly receive verification codes from public mobile but no one else.

How can this porting issue be fixed?? I have tried the reboot

Re: Porting failed

BKNS27 — Thu, 23 May 2024 03:54:39 GMT

@Viikhj

If your old SIM stopped working then porting is completed so just reboot your phone by powering off then back on.

Re: Porting failed

Rastin — Thu, 23 May 2024 03:56:16 GMT

You will need to open a ticket using chat bot on the bottom right looks like a orange text bubble or you can pm then here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

But your not likely to get a response tonight

Re: Porting failed

Viikhj — Thu, 23 May 2024 03:56:23 GMT

Wish it worked! I've rebooted a dozen times. It's strange that I can receive calls but not actually pickup or answer. I've also validated my data settings are all correct but oddly not working still

Re: Porting failed

Viikhj — Thu, 23 May 2024 03:58:23 GMT

Thanks I'll submit ticket. Im also having a problem where I can't login to my account it just keeps re booting the login everytime I enter my password. Then I get a invalid a1 webpage error. Terrible experience so far. Hope it works tomorrow

Re: Porting failed

Rastin — Thu, 23 May 2024 04:01:32 GMT

Ya they been having trouble the past few weeks with new customer. Every time they fix one bug another one pop up.

Re: Porting failed

Viikhj — Fri, 24 May 2024 21:52:16 GMT

Update: once the working hours resumed the next day at 9am the rep on my ticket manually activated my account and It is now working