topic Re: Add-Ons in Get Support

Add-Ons

Cookie3 — Thu, 23 May 2024 03:16:01 GMT

Will I lose my Promo and Holiday Gift Add-Ons if I switch plans?

Re: Add-Ons

Neil11 — Thu, 23 May 2024 03:27:30 GMT

You will if you downgrade your plan. If you stay at the same price point or higher plans you will keep the bonus add on.

Re: Add-Ons

BKNS27 — Thu, 23 May 2024 03:50:03 GMT

@Cookie3

No you won't lose your More is Merrier bonuses if you switch to any plan. If you upgrade your plan, you won't lose the bonus points for the switch to the Points Rewards but you will lose if you downgrade your plan.

Re: Add-Ons

hairbag1 — Thu, 23 May 2024 03:53:50 GMT

@Cookie3 wrote:
Will I lose my Promo and Holiday Gift Add-Ons if I switch plans?

NO...you won't lose any of the previous Promo and Holiday Bonus data and LD add-ons if you change plans.

You will lose the recently awarded "Loyalty Bonus data" if you switch to a plan of lower value. BUT...if you change plans and lose it, there's evidence that PM will return all or some of it if you request it to be returned.