topic Re: Re $40 plan CANADA /US in Get Support

Re $40 plan CANADA /US

PALPAL — Thu, 23 May 2024 03:17:46 GMT

Hi, im really confused by something. The $40 plan says it includes talk text data in Canada and the US. Why are people having to buy $20 of data in the US for 10 days if its suppisedly included ? Ive tried submitting a ticket to ask this, but after 1 hour of endless circles i give up. i hoped the community had an answer . Thx for the help

Re: Re $40 plan CANADA /US

Neil11 — Thu, 23 May 2024 03:24:48 GMT

No need for an add on, the Canada-US roaming plan allows you to use data/voice/text service when you are US just like you are home. You just need to enable mobile roaming data and connect to either T-Mobile or AT&T to use the service.

Re: Re $40 plan CANADA /US

hairbag1 — Thu, 23 May 2024 03:48:13 GMT

@PALPAL

for customers travelling to US who don't have one of the PM Cdn/US plans...we need the 15 Day US Roaming data add-on for use while in US.

As you have the $40 Cdn / US plan you have the advantage of having talk/text/data included that you can use in either Canada or US. ...no need for the data add-on.

added...if you're having trouble using data whilst in US, make sure you have Roaming Data enabled in cellphone settings. Also, set cellphone to select 4G...not 5G.

Re: Re $40 plan CANADA /US

Phil_Adelphus — Thu, 23 May 2024 09:28:00 GMT

@PALPAL People roaming in the US need a Canada-US plan like you have but if they have a Canada only plan they'd need to buy a roaming add on. When crossing the border there is an automatic text suggesting an add on but it can be ignored if you have a Canada US plan, it's not needed, perhaps that's why you are asking?