topic Re: Charged twice in Get Support

Charged twice

Fluffyking — Thu, 23 May 2024 00:40:23 GMT

Hello I was charged twice. Once on my old credit card and again and my new credit card. I changed my payment information days before the payment date. But I was still charged twice. Both charges are posted on my credit card account.

Re: Charged twice

Eriklw7 — Thu, 23 May 2024 00:42:43 GMT

Did it split the money in half? 50% on each credit card?

Re: Charged twice

Chalupa_Batman — Thu, 23 May 2024 00:43:26 GMT

Hello @Fluffyking

You will have to create a ticket.

To Submit a ticket, please click the following link to access the Public Mobile Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.

Re: Charged twice

Fluffyking — Thu, 23 May 2024 00:44:32 GMT

Nope it charged me $21 (my plan cost $38 but I got $15 off using reward points) on my new payment method and $38 on my old payment method. Both charges are posted

Re: Charged twice

softech — Thu, 23 May 2024 00:56:15 GMT

@Fluffyking

you said you changed your plan around the renewal date, did you use Change Now option?

please login My Account and check the Payment History
https://myaccount.publicmobile.ca/en/account/payment/payment-history

does it show both transactions? mind to post screenshot of what showing there?

Re: Charged twice

Fluffyking — Fri, 24 May 2024 07:41:19 GMT

Hello and on my payment history shows that there is just one payment of $21 this month. However both of my credit card was charged in reality.

Re: Charged twice

Fluffyking — Thu, 23 May 2024 01:14:57 GMT

Also I didn’t use the change now option. I only used the “change on renewal date” few days before the payment date. And I also changed the payment method few days before the payment date

Re: Charged twice

softech — Thu, 23 May 2024 01:16:52 GMT

@Fluffyking

an no extra funds now in Available funds, I guess

time to ask support to check, please open ticket with them:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there