topic Re: Missing Data in Get Support

Missing Data

Matthew77 — Thu, 23 May 2024 01:02:22 GMT

I was gifted 250gb of data before public mobile switched from monthly money savings to points system. Due to me being a customer for over 6 years. I had about 249 gb left and had approx 80 days left to use. I just received a no data warning and when I checked my account all the Data is gone. Just vanished. What’s going on?

Re: Missing Data

softech — Wed, 22 May 2024 22:53:43 GMT

@Matthew77 did you change plan and change to a lower value plan?? there is a term with that bonus that you will loss the bonus if you downgrade your plan

add reference

https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points

Will I lose my special bonus data if I switch plans?

The bonus data will remain active unless your account becomes inactive, you switch to a plan of lower value or to an incompatible plan.

Re: Missing Data

Meow — Wed, 22 May 2024 22:57:43 GMT

You can lose gift in you downgrade your plan.
Low data warning might be incorrect. Always check you account on-line to see how much data you have left.
Or maybe you just used it all...