topic Call works, No Data, no Texting in Get Support

Call works, No Data, no Texting

Cat2024 — Thu, 23 May 2024 01:03:59 GMT

Ported phone with eSIM for 3 days. Only call works, cannot send text message but able to receive. In settings I have a primary eSIM but when I pull down the shortcut tab it showing “No Sim”.

I have iPhone13, tried to restart network and the phone. Also tried to edit the APN from isp.mb.com to sp.mb.com per instructions. However not seeing option to check MMS or proxy. Help!!

Re: Call works, No Data, no Texting

softech — Wed, 22 May 2024 22:17:14 GMT

@Cat2024

check your APN settings (iPhone Only):

Open your phone’s settings and tap Cellular > Cellular Data Network
Verify the following field match:
APN: SP.MB.COM

You might also want to Reset Network Settings on your iPhone

Re: Call works, No Data, no Texting

Neil11 — Wed, 22 May 2024 22:17:03 GMT

Ongoing issue for new activations. PM is working on a fix.

You will need to contact customer service agent to fix your issue. Either via the following link:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If you are having a difficult time, then you can private message CSA:

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Call works, No Data, no Texting

fixin1 — Wed, 22 May 2024 22:23:08 GMT

@Neil11 - They just recently fixed the issue, but now it will take 1 hour or so for SMS or MMS to properly start up.

[Solved] Text Message Issues for Recently Ported Numbers

Re: Call works, No Data, no Texting

Cat2024 — Fri, 24 May 2024 17:08:09 GMT

Submitted a ticket, still pending resolution.