topic Wrong payment in Get Support

Wrong payment

Yazzz — Wed, 22 May 2024 20:03:25 GMT

They were always applying my loyalty recognition (4$) and Auto payment(6$) in my psyment, but in my recent payment they didn’t apply it, why?

Re: Wrong payment

Yazzz — Wed, 22 May 2024 20:04:12 GMT

Sorry 2$ for autopayment

Re: Wrong payment

softech — Wed, 22 May 2024 20:12:29 GMT

@Yazzz

you might have missed the announcement back in March

PM retired the old reward system this month (May) and everyone migrated on the new Public Points system.
https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points

With this new system, you pay the full amount first (with the Available Funds on your My Account or via your credit/debit card on the system), and hence you see a higher charge now.
Then PM will give you the points to your point account after renewal within 48 hours. Once you collected 15 points, you can redeem $15 bill payment yourself to bring the next payment down. Or you can also use points to buy add-ons with a discounted price

For how to earn points with Public Points,

you will get the same friend referral, 1 point (= $1) for every referral every month.
Instead of $2 autopay, you earn 5% point of your spending in points (plan renewal or add-on purchrases).
Instead of loyalty rewards, you will earn 10 points on your Anniversary date every year
You will still earn Give-Back rewards by participating in the Community. Everyone has a chance to earn can 1/2/5/10/15/20 points depends on the overall participation of the month

I have to admit Public Points rewards is not as good as the Legacy rewards system, but you are still saving money, just in a slower pace

Here is more information about the rewards system migration:
https://www.publicmobile.ca/en/bc/get-help/articles/public-points

Re: Wrong payment

computergeek541 — Wed, 22 May 2024 20:13:30 GMT

@Yazzz wrote:
Sorry 2$ for autopayment

Sorry, but there are no longer any discount given for autopay or loyalty.

Re: Wrong payment

BKNS27 — Wed, 22 May 2024 20:19:50 GMT

@Yazzz

Sorry the new Points Reward that everyone was switch to doesn’t give points or $ for it anymore. 😭

Re: Wrong payment

eddieO — Wed, 22 May 2024 20:19:54 GMT

Well technically PM is rewarding customers with 5% back in points for autopay and for loyalty they are rewarding 10 points very every year completed

Re: Wrong payment

computergeek541 — Wed, 22 May 2024 20:21:14 GMT

@eddieO wrote:
Well technically PM is rewarding customers with 5% back in points for autopay and for loyalty they are rewarding 10 points very every year completed

The 5% is unrelated to autopay.