topic Re: Lost my rewards. in Get Support

Lost my rewards.

Sergio88pm — Wed, 22 May 2024 18:19:20 GMT

Every month PM subtracts $7 from my bill, $5 for loyalty rewards and $2 for autopay. This month I pay full price, no more rewards.

Do they cancel rewards ?

Re: Lost my rewards.

softech — Wed, 22 May 2024 18:22:11 GMT

@Sergio88pm

you might have missed the announcement back in March about the rewards system change

PM retired the old reward system this month (May) and everyone migrated on the new Public Points system.
https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points

With this new system, you pay the full amount first (with the Available Funds on your My Account or via your credit/debit card on the system), and hence you see a higher charge now.
Then PM will give you the points to your point account after renewal within 48 hours. Once you collected 15 points, you can redeem $15 bill payment yourself to bring the next payment down. Or you can also use points to buy add-ons with a discounted price

For how to earn points with Public Points,

you will get the same friend referral, 1 point (= $1) for every referral every month.
Instead of $2 autopay, you earn 5% point of your spending in points (plan renewal or add-on purchrases).
Instead of loyalty rewards, you will earn 10 points on your Anniversary date every year
You will still earn Give-Back rewards by participating in the Community. Everyone has a chance to earn can 1/2/5/10/15/20 points depends on the overall participation of the month

I have to admit Public Points rewards is not as good as the Legacy rewards system, but you are still saving money, just in a slower pace

Here is more information about the rewards system migration:
https://www.publicmobile.ca/en/bc/get-help/articles/public-points

Re: Lost my rewards.

hTideGnow — Wed, 22 May 2024 18:22:16 GMT

@Sergio88pm

you were wondering where the autopay/loyalty discount/friend rewards gone? PM has ended that old system and moved everyone to the new Public Points!!

So, now you have to pay full price first and PM will give you back points after. Instead of loyalty rewards monthly, you get 10 points per year on your anniversary date with Public Mobile. Instead of $2 autopay discount, you get 5% of your plan in points.

And the points are useful to reduce the bill. After you got 15+ points, you will go to rewards site to redeem 15 points for $15 bill credit

Re: Lost my rewards.

funpig1 — Wed, 22 May 2024 18:22:47 GMT

Yes. PM switched everybody to points system. You get 5% points based on your plan every month and every 12 months PM will give you 10 loyalty points. Once you accumulate 15 points, you can convert it into a $15 Bill credit. There are lots of threads discussing and complaining about the change.

Re: Lost my rewards.

computergeek541 — Wed, 22 May 2024 18:32:11 GMT

Re: Lost my rewards.

Sergio88pm — Wed, 22 May 2024 18:32:28 GMT

Did I lost my 6 years of loyalty ? And I'm like a new customer starting at zero.

Re: Lost my rewards.

pmbc — Wed, 22 May 2024 18:33:52 GMT

@Sergio88pm wrote:
Did I lost my 6 years of loyalty ? And I'm like a new customer starting at zero.

unfortunately yes. You'll receive loyalty points like a newb each year.

Re: Lost my rewards.

computergeek541 — Wed, 22 May 2024 18:34:27 GMT

Re: Lost my rewards.

Phil_Adelphus — Wed, 22 May 2024 18:38:02 GMT

@Sergio88pm Did I lost my 6 years of loyalty ? And I'm like a new customer starting at zero.

Not exactly, you should have got 5 points to start you off and a data bonus in compensation. You do still keep any referrals. I know it's not as good but there it is. I can only sympathize having been on points all along, same as everyone else who joined after early 2022.

Re: Lost my rewards.

Sergio88pm — Wed, 22 May 2024 18:53:22 GMT

OK thanks everyone.