topic Re: Esim by mistake deleted in Get Support

Esim by mistake deleted

Pkg — Sun, 09 Jun 2024 15:52:27 GMT

I have iPhone XS Max and I believe it allows only one eSIM. I downloaded another eSIM for travel but it deleted my public mobile eSIM. How do I restore it?

Re: Esim by mistake deleted

will13am — Wed, 22 May 2024 18:03:02 GMT

@Pkg , you should be able to use the Public Mobile app to purchase another e-sim. There's no charge for getting a replacement e-sim.

Re: Esim by mistake deleted

Pkg — Wed, 22 May 2024 18:10:59 GMT

Thanks but my credit card was charged for $5.65

Re: Esim by mistake deleted

hTideGnow — Wed, 22 May 2024 18:13:26 GMT

HI @Pkg

it is clearly stated that no extra charges. So, you can ask support agent for refund. please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Esim by mistake deleted

Camera4617 — Wed, 22 May 2024 20:47:35 GMT

I'm not sure where you saw that only one esim is allowed.. You can have multiple esims (I think up to eight) but only one can be Active, rest will be inactive.. So, don't delete it unless you really want to.