Missing rewards

Ssandhu — Tue, 21 May 2024 21:12:40 GMT

Most recent payment had Zero rewards added.

This is so upsetting and confusing. None of my referral, autopay, loyalty got applied to payment. I ended up paying full price for the plan. I see then under my rewards option but wondering why full payment was charged.

Re: Missing rewards

softech — Tue, 21 May 2024 21:16:18 GMT

@Ssandhu

you might have missed the announcement about end of legacy rewards system back in March

PM retired the old reward system this month (May) and everyone migrated on the new Public Points system.
https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points

With this new system, you pay the full amount first (with the Available Funds on your My Account or via your credit/debit card on the system), and hence you see a higher charge now.
Then PM will give you the points to your point account after renewal within 48 hours. Once you collected 15 points, you can redeem $15 bill payment yourself to bring the next payment down. Or you can also use points to buy add-ons with a discounted price

For how to earn points with Public Points,

you will get the same friend referral, 1 point (= $1) for every referral every month.
Instead of $2 autopay, you earn 5% point of your spending in points (plan renewal or add-on purchrases).
Instead of loyalty rewards, you will earn 10 points on your Anniversary date every year
You will still earn Give-Back rewards by participating in the Community. Everyone has a chance to earn can 1/2/5/10/15/20 points depends on the overall participation of the month

I have to admit Public Points rewards is not as good as the Legacy rewards system, but you are still saving money, just in a slower pace

Here is more information about the rewards system migration:
https://www.publicmobile.ca/en/bc/get-help/articles/public-points

Re: Missing rewards

Ssandhu — Wed, 22 May 2024 01:40:07 GMT

This is ridiculous. Loyalty reward means someone who has been loyal. I have been with public for more than 13 years. Didn't move as I was loyal and was rewarded as such as well.

Oh well it's time to finally say goodbye to public mobile. I will make my move out sooner.

topic Re: Missing rewards in Get Support

Missing rewards

Re: Missing rewards

Re: Missing rewards