topic Re: Wifi button in Get Support

Wifi button

Jay_Dee — Wed, 22 May 2024 00:48:19 GMT

My phone won't allow me to turn my wifi on

Re: Wifi button

fixin1 — Wed, 22 May 2024 00:54:12 GMT

@Jay_Dee - Wi-Fi calling is not supported here at Public Mobile.

Or do you mean Like actual Wi-Fi? The WLAN Wi-Fi / BlueTooth Chip may be broken or fried. If both BlueTooth and Wi-Fi don't work, you will need to see a Phonatologist aka a Phone repair shop ASAP (Probably needing to replace the chip or phone)

Maybe you have Mobile Hotspot enabled I know that Wi-Fi gets disabled when you enable personal hotspot.

Better to just ask your phone manufacturer, not really the issue here, but the hardware / software of your phone. Also try rebooting your device or resetting network settings.

** You will lose all saved Wi-Fi and Bluetooth connections when done, but can be reconnected **

Re: Wifi button

Jay_Dee — Wed, 22 May 2024 01:02:58 GMT

It's my actual wifi button. It will not let me turn on so that I can use wifi

Re: Wifi button

DennyCrane — Wed, 22 May 2024 01:36:35 GMT

@Jay_Dee That isn't something Public Mobile will be able to help with, as that's an issue with your phone. Though I've never heard that one before. What type of phone do you have?

Re: Wifi button

softech — Wed, 22 May 2024 02:49:13 GMT

@Jay_Dee

what phone is that? Android or iPhone?

you can try to Reset All networks or Reset Network Settings and see if that helps

If not, you might need to reset your phone (restore to factory default) and set it up as new. But remember to backup your phone first

Re: Wifi button

Phil_Adelphus — Wed, 22 May 2024 11:22:55 GMT

@Jay_Dee Do you actually mean wifi or cellular data? For either, have you tried going into settings and enabling it there instead of at the button?

Re: Wifi button

Jay_Dee — Tue, 04 Jun 2024 18:51:32 GMT

Yes I have. Nothing is working

Re: Wifi button

Jay_Dee — Tue, 04 Jun 2024 18:52:39 GMT

Android Samsung S22

Re: Wifi button

Phil_Adelphus — Tue, 04 Jun 2024 18:59:49 GMT

@Jay_Dee So you're saying neither wifi nor cellular data works?