topic Re: Bills in Get Support

Bills

Abhi7 — Tue, 21 May 2024 23:57:44 GMT

Hi ,

I do not have public mobile subscription now. But i had it earlier. How can i access all my previous bill statements. I have the same number as i have earlier, but i am using new provider now.

Thanks

Re: Bills

computergeek541 — Tue, 21 May 2024 23:58:47 GMT

@Abhi7 wrote:
I do not have public mobile subscription now. But i had it earlier. How can i access all my previous bill statements. I have the same number as i have earlier, but i am using new provider now.

Please open a ticket using the chatbot to asik for these receipts. https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Bills

Chalupa_Batman — Wed, 22 May 2024 00:04:16 GMT

Hey @Abhi7

Just know a CS Agent can only go back up to 12 months. If it's further than that, you may be out of luck.

Re: Bills

Abhi7 — Wed, 22 May 2024 00:10:56 GMT

ok but how can i even get that 12 months statement

Re: Bills

Chalupa_Batman — Wed, 22 May 2024 01:35:49 GMT

See that link in @computergeek541 post. Click on it and create a ticket to a Customer Service Agent and ask for copies. By clicking on his link, request 12 months worth of statements and this is what you get.

BTW, sorry about the delay, was watching the game. 🙂