topic cannot access My Account in Get Support

cannot access My Account

as200 — Tue, 21 May 2024 23:23:08 GMT

I cannot access My Account.

I am in a loop of "Let's complete your activation - Resume activation - Go to Login Page".

Help!

Re: cannot access My Account

softech — Tue, 21 May 2024 23:30:08 GMT

such error indicates that EverSafe login system is unable to link up your My Account. No worries, easy fix for PM support and you just need to engage them. Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: cannot access My Account

Neil11 — Tue, 21 May 2024 23:32:53 GMT

You will need to contact customer service agent to fix your issue. Either via the following link:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If you are having a difficult time, then you can private message CSA:

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437