topic Re: price hike in Get Support

price hike

as200 — Tue, 21 May 2024 23:05:57 GMT

i am a customer for years, last month (April 12) paid 10.17, this month (May 12) I was billed 16.95. What is the reason for this increase? I did not change/upgrade anything.

Re: price hike

Phil_Adelphus — Tue, 21 May 2024 23:08:48 GMT

@as200 Sounds like you missed the notifications about the change from rewards to points. So now you pay in full and collect points which have to be redeemed for $ off your bill once you have enough. So it's not an increase, more a loss of automatically applied discount. Going forward you lose the $2 for autopay, loyalty is now 10 points a year, you get 5% of your bill in points and referrals stay the same at 1 point for $1. Everyone on the old rewards system is being switched over this month.

Re: price hike

fixin1 — Tue, 21 May 2024 23:13:56 GMT

@as200 - Public Mobile made a change on all customers rewards systems, switching people in May to Public Points, introduced in January 2022.

You will lose out on:

Up to $5 loyalty credits
$2 Autopay

You will now get with Public points:

5% back on your plan that you spent on.
10 points annually as a thank you for loyalty
5 welcome points when you enter the dashboard for the first time

You will keep earning these rewards as points:

Community give back rewards
Refer a Friend 1 point per referral

You should have received an SMS or and email stating the change and you may have noticed some loyalty bonus data in My Account, which is a sort of thanks for your continued loyalty.

You Can redeem Public Points like these:

All Add-ons for $5 less
$15 bill credit for 15 points
And other offers that come and go.

I know, it is quite annoying of that.

Re: price hike

computergeek541 — Tue, 21 May 2024 23:35:21 GMT