topic Refund for plan and sim card in Get Support

Refund for plan and sim card

Hannahvettor — Tue, 21 May 2024 22:41:54 GMT

I just ordered a sim + the 29/month 40g phone plan, I was simply browsing and thought it would take me to the phone number transfer platform to see how I do it. Instead it took my payment. I'm not ready to commit yet, I'm still with virgin and looking to switch. Can you please refund me the amount and cancel my order? It proceeded with the order, again I did not mean to do this, as I'm not ready to switch, just wanted to see how I keep my phone number if I did.

Re: Refund for plan and sim card

HALIMACS — Tue, 21 May 2024 22:49:32 GMT

You can ask the customer support agents this way - don't expect a miracle, this place is generally (as most prepaid providers) non-refundable.

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here to create a support ticket, then type Customer Support Agent, then Contact Us, or,
Send a private message to Customer Support Agent by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Refund for plan and sim card

fixin1 — Tue, 21 May 2024 22:49:47 GMT

@Hannahvettor - I can tell you about the porting process from VIRGIN as I did it recently in November as the system is quite similar back then.

So you can get a new number to try for a month then if you would like to move VIRGIN over to Public Mobile, you can within the profile of My Account.

So you should receive an SMS from Virign like this:

And I replied YES to the text and after 1 hour my VIRGIN account was ported (Although I hadn't done the port correctly)

And if you don't want to commit to porting your VIRGIN number just yet you can get a new number then try it out and if you like Public Mobile you can port over your VIRGIN PLUS number in My Account > Profile.

And if you want a full refund, you can contact CS_Agent:

Submit a ticket via Chatbot:

⚠️ Public Mobile is Experiencing longer support wait times currently! Do Not Reply back to CS_Agent after submitting your ticket unless you solved it! Click here to bring up the Article! ⚠️

If you just want it quick and easy, here it is:

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your community mailbox by clicking this link here: Mailbox