topic Re: Just Ported from Bell - Cannot Make or Receive Phone Calls - HELP PLS! in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/Just-Ported-from-Bell-Cannot-Make-or-Receive-Phone-Calls-HELP/m-p/1203888#M832090 <P>I went into the chatbot but I was having so many issues - saying I needed to create a Community account first, which I did but I felt I was going down the rabbit hole. I also rebooted my phone - still didn't work. Isn't there an easier way?&nbsp;</P> Tue, 21 May 2024 22:14:47 GMT dcwmobile 2024-05-21T22:14:47Z Just Ported from Bell - Cannot Make or Receive Phone Calls - HELP PLS! https://productioncommunity.publicmobile.ca/t5/Get-Support/Just-Ported-from-Bell-Cannot-Make-or-Receive-Phone-Calls-HELP/m-p/1203871#M832076 <P>I just got the $34 50gb Can-US plan yesterday and ported my number over from Bell yesterday.</P><P>But I cannot make or receive any phone calls at all. I need my phone to work as I am travelling for business soon. What do I do / who do I call please? It's very important.</P> Tue, 21 May 2024 21:48:52 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Just-Ported-from-Bell-Cannot-Make-or-Receive-Phone-Calls-HELP/m-p/1203871#M832076 dcwmobile 2024-05-21T21:48:52Z Re: Just Ported from Bell - Cannot Make or Receive Phone Calls - HELP PLS! https://productioncommunity.publicmobile.ca/t5/Get-Support/Just-Ported-from-Bell-Cannot-Make-or-Receive-Phone-Calls-HELP/m-p/1203874#M832079 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/423878">@dcwmobile</a>&nbsp;when you ported your number did you reply to the text to confirm the port?</P> Tue, 21 May 2024 21:58:11 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Just-Ported-from-Bell-Cannot-Make-or-Receive-Phone-Calls-HELP/m-p/1203874#M832079 Sansan 2024-05-21T21:58:11Z Re: Just Ported from Bell - Cannot Make or Receive Phone Calls - HELP PLS! https://productioncommunity.publicmobile.ca/t5/Get-Support/Just-Ported-from-Bell-Cannot-Make-or-Receive-Phone-Calls-HELP/m-p/1203875#M832080 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/423878">@dcwmobile</a>&nbsp; I don't think it's a porting problem since you can't make calls. &nbsp;Did you restart the phone with the PM sim in it? &nbsp;If still not working you can contact customer service at the chat icon bottom right of this page. &nbsp;If the chatbot gives you problems send a private message to support using this link&nbsp;</P><P><A title="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_self">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A>&nbsp;</P> Tue, 21 May 2024 21:58:20 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Just-Ported-from-Bell-Cannot-Make-or-Receive-Phone-Calls-HELP/m-p/1203875#M832080 Phil_Adelphus 2024-05-21T21:58:20Z Re: Just Ported from Bell - Cannot Make or Receive Phone Calls - HELP PLS! https://productioncommunity.publicmobile.ca/t5/Get-Support/Just-Ported-from-Bell-Cannot-Make-or-Receive-Phone-Calls-HELP/m-p/1203888#M832090 <P>I went into the chatbot but I was having so many issues - saying I needed to create a Community account first, which I did but I felt I was going down the rabbit hole. I also rebooted my phone - still didn't work. Isn't there an easier way?&nbsp;</P> Tue, 21 May 2024 22:14:47 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Just-Ported-from-Bell-Cannot-Make-or-Receive-Phone-Calls-HELP/m-p/1203888#M832090 dcwmobile 2024-05-21T22:14:47Z Re: Just Ported from Bell - Cannot Make or Receive Phone Calls - HELP PLS! https://productioncommunity.publicmobile.ca/t5/Get-Support/Just-Ported-from-Bell-Cannot-Make-or-Receive-Phone-Calls-HELP/m-p/1203890#M832091 <P>Yes I did.</P> Tue, 21 May 2024 22:15:02 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Just-Ported-from-Bell-Cannot-Make-or-Receive-Phone-Calls-HELP/m-p/1203890#M832091 dcwmobile 2024-05-21T22:15:02Z Re: Just Ported from Bell - Cannot Make or Receive Phone Calls - HELP PLS! https://productioncommunity.publicmobile.ca/t5/Get-Support/Just-Ported-from-Bell-Cannot-Make-or-Receive-Phone-Calls-HELP/m-p/1203911#M832105 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/423878">@dcwmobile</a>&nbsp; &nbsp;Yes, the easier way is to send a private message using the link I gave you for if the chatbot didn't work. &nbsp;You only need to be logged in to the community for the private message system to work, it is not the same as the chatbot.</P> Tue, 21 May 2024 22:59:25 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Just-Ported-from-Bell-Cannot-Make-or-Receive-Phone-Calls-HELP/m-p/1203911#M832105 Phil_Adelphus 2024-05-21T22:59:25Z