topic Re: Refund in Get Support

Refund

rocsana — Tue, 21 May 2024 21:45:59 GMT

Hi,I don't receive my SIM card for the forfeit 29$ month 40GB,and I want to cancel and refund my money back, tanks.

Re: Refund

Yummy — Tue, 21 May 2024 21:57:54 GMT

You can open a ticket and explain situation to agent. They might refund you. Might...

SIM card usually arrives within 5-10 business days. Sometimes (way) longer as it is send by regular Canada Post.
I would suggest you wait about 3 weeks and then open a ticket. PM could send you replacement if you ask.

Do not give up!

Re: Refund

rocsana — Tue, 21 May 2024 22:04:15 GMT

10 days have passed, communication is very difficult and I don't want this type of service, I want my invested money back and that's it...

Re: Refund

Neil11 — Tue, 21 May 2024 23:41:50 GMT

You can buy a physical sim card from a koodo/telus store or a mobile klinik store. Contact CS agent to help you activate it and they should credit you the cost of the sim card. This is what i ended up doing when my sim card didnt arrive.