topic Re: Service suspended, now I can't add a plan? in Get Support

Service suspended, now I can't add a plan?

Sherlocat — Tue, 04 Jan 2022 09:42:56 GMT

Dear Community,
Several days ago, my $35 plan service was suspended because I forgot to update my credit card details. Now, I am trying to renew with a $15 plan. I registered my new credit card into my account, and now I have $15 in my balance. But I can't seem to reset my plan. I click on 'Choose a new plan', but when I go to that page, there's nothing there, so I can't change anything. Can someone please help me? Thanks!

Re: Service suspended, now I can't add a plan?

Anonymous — Fri, 31 Dec 2021 22:22:35 GMT

@Sherlocat

i suggest you close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

or try it for a different Browser and open incognito mode,

how to open Browser incognito mode visit Here link,

how to clear cache and cookies and History visit Here link,

and use a Browser from your computer,is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

how to update your Browser visit Here link,

and Restart your computer, is will help a lot,

and if you use a home internet take your power internet off for about

a 1 minute and put it back on,to refreshing your network,

and click Here link to you know how to Change Your Plan online,

Re: Service suspended, now I can't add a plan?

Anonymous — Fri, 31 Dec 2021 22:34:09 GMT

@Sherlocat : I can't for the life of me see the need to reset your home network.

Re: Service suspended, now I can't add a plan?

Sherlocat — Fri, 31 Dec 2021 22:40:50 GMT

Dear S--S,

OMG - simply switching to an Incognito Window on Chrome finally made the Self Serve website work properly. The plan options showed up, and I was able to change my plan, and got my service working again. 💖 THANK YOU!!!

Also, I will _never_ trust Public Mobile again. Any website that can only work in Icognito Mode is not worth anything at all. It makes zero sense, it's completely outrageous! 😹 *Switching to Koodo ASAP now!*

Re: Service suspended, now I can't add a plan?

Anonymous — Fri, 31 Dec 2021 22:44:00 GMT

@Sherlocat: I pretty much never use incognito here. It's just a workaround to try to get it working. Lots of variables with all the browsers out there.

Re: Service suspended, now I can't add a plan?

Sherlocat — Fri, 31 Dec 2021 22:46:27 GMT

z10user4,

Oh, thankfully I didn't need to anything other than switch to Incognito Window on Chrome. I didn't even wipe my cookies or history or anything. Still, this is all completely ridiculous (why should I even have to switch to Incognito Mode to make Self Serve work properly?), and I am switching to Koodo STAT! 😹 Thank goodness for S--S's reply, or I'd still be dead in the water right now. Phew!

Re: Service suspended, now I can't add a plan?

Anonymous — Fri, 31 Dec 2021 22:50:35 GMT

@Sherlocat

you're welcome
glad to hear that is works,

Switching to Koodo your choose but just to you know public mobile and Koodo the are group of Telus company.

good lcuk and happy new year.

Re: Service suspended, now I can't add a plan?

Anonymous — Fri, 31 Dec 2021 22:49:22 GMT

@Sherlocat : Be aware that this is a prepaid service. If you port out then there's no pro-rated refund.

Re: Service suspended, now I can't add a plan?

softech — Fri, 31 Dec 2021 22:52:31 GMT

@Sherlocat Using Incognito mode is just a workaround. the issue is more a local browser cache issue

Let us know how porting to Koodo turns out, afterall, Koodo and PM are both part of Telus family, pick one that suit your needs

Re: Service suspended, now I can't add a plan?

Sherlocat — Fri, 31 Dec 2021 23:07:40 GMT

z10user4,

Yes, I understand I can't get my remaining service pro-rated. Thank you for clarifying, though.

Re: Service suspended, now I can't add a plan?

Sherlocat — Fri, 31 Dec 2021 23:12:03 GMT

Thank you for clarifying that Koodo is also owned by Telus. But I still believe it is very different from Public, because everyone I know LOVES Koodo. Never heard anything negative about their service. Whereas with Public, it has been one nightmare after another for me, from the very first day. Thank you for your help, and Happy New Year to you! 😺

Re: Service suspended, now I can't add a plan?

pkaraa — Fri, 31 Dec 2021 23:12:48 GMT

@Sherlocat wrote:
z10user4,
Oh, thankfully I didn't need to anything other than switch to Incognito Window on Chrome. I didn't even wipe my cookies or history or anything. Still, this is all completely ridiculous (why should I even have to switch to Incognito Mode to make Self Serve work properly?), and I am switching to Koodo STAT! 😹 Thank goodness for S--S's reply, or I'd still be dead in the water right now. Phew!

Incognito mode just drops your cookies and dont use cached items.

If you ll clear your cookies and cache, it ll still work.

you are still free to move to Koodo ... lol

Re: Service suspended, now I can't add a plan?

Sherlocat — Fri, 31 Dec 2021 23:20:39 GMT

softech,

I don't think this is merely a browser cache issue, though. I just checked on more than one computer whether the Self Serve works. It does not work on Chrome except by going to Incognito Mode. This tells me the problem is definitely on Public Mobile's end. The site has always been very glitchy. I sometimes even end up on some page that is not for the consumer (looks like one of the company's internal pages). With all these bizarre issues, there's no way I can trust Public's Self Serve with my financial details anymore. That reminds me, I need to delete my new credit card details ASAP!

Yeah, S--S informed me that Koodo is also owned by Telus. But it's sure run very differently... Never heard a bad thing about Koodo or Telus. But Public is just so terrible all around, I don't even know why Telus bothers with it at all. 😿

Re: Service suspended, now I can't add a plan?

Sherlocat — Fri, 31 Dec 2021 23:22:05 GMT

pkaraa,

Please see my reply to softech, above.

Re: Service suspended, now I can't add a plan?

pkaraa — Fri, 31 Dec 2021 23:42:41 GMT

@Sherlocat wrote:
pkaraa,
Please see my reply to softech, above.

Read that @Sherlocat then there could be something on all the computers you are using to access its secure site which is messing up with the secure "https" settings. Whenever there are pages which deals with credit cards info, there is a pre-requisites for malware, trojan check. It CAN be an issue.

For me in last three and half years with Public, I never had to use incognito mode. Yes I use chrome in normal mode.

Re: Service suspended, now I can't add a plan?

Anonymous — Fri, 31 Dec 2021 23:45:17 GMT

@Sherlocat : This place can appear like in the movies as a "burner" phone. Your information doesn't need to be you. It's not verified. You can get those "credit" card gift cards to satisfy autopay and pay with it or one of those other reloadable ones like Koho but still look anonymous with both.

No identity. No "real" credit card.

Yes, sometimes the site goes a little wonky but there's really very little risk if you do it right. We just learn to wait a little while and it sorts itself out.

Re: Service suspended, now I can't add a plan?

Sherlocat — Sat, 01 Jan 2022 00:01:15 GMT

pkaraa,

But like I said, this is literally not the only problem I have with the Self Serve site. (I do not have any problems with any other website!)

Re: Service suspended, now I can't add a plan?

Sherlocat — Fri, 31 Dec 2021 23:52:42 GMT

z10user4,

I'm too scared to go to the store (I've been sick for days, so I should not go out at all). Otherwise, I would get a Public top-up card. I've looked into every single online payment service I could find. Koho is extremely popular, but it's had some major financial and ethical scandals that made me afraid to trust them enough to sign up.

> Yes, sometimes the site goes a little wonky but there's really very little risk

> if you do it right. We just learn to wait a little while and it sorts itself out.

I'm afraid I am done waiting around, lol! Oh well, at least Incognito worked, thank gods for that.

Re: Service suspended, now I can't add a plan?

hairbag1 — Fri, 31 Dec 2021 23:54:32 GMT

@Sherlocat....recharge.com or ding.com

Re: Service suspended, now I can't add a plan?

pkaraa — Fri, 31 Dec 2021 23:54:32 GMT

@Sherlocat wrote:
pakaraa,
But like I said, this is literally not the only problem I have with the Self Serve site. (I do not have any problems with any other website!)

Incognito mode was built for a reason to make your browsing safe and secure upto certain extent. There is no harm using it for more secure features of certain site.

Its pkaraa ... 🙂