topic Re: Subscription not Activated in Get Support

Subscription not Activated

vinango — Tue, 21 May 2024 00:05:41 GMT

Hi,

I just recently signed up for a PM account and made the payment but for some reason when I tried to port my number over I got a "subscription not activated" and now I cant do anything else. Its stuck on this page.

Can someone from PM reset this or help me with this problem?

Re: Subscription not Activated

softech — Tue, 21 May 2024 00:00:39 GMT

@vinango

did you activate eSIM or physical?

try this,

Click Logout on top left of the screen
Wait 5 mins for the system to configure on the back end.
Then log in again using the Email and Password.
The app will then sends a code to the Email again,. Enter the code
and you will see the prompt 'Confirm for Full Access' and your Activation will be completed after

if that does not work, open ticket with PM support by Private message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Subscription not Activated

vinango — Tue, 21 May 2024 00:01:23 GMT

Hi,

I tired to activate E sim. I have an Iphone 12 pro.

Re: Subscription not Activated

vinango — Tue, 21 May 2024 00:04:35 GMT

Re: Subscription not Activated

vinango — Tue, 21 May 2024 00:05:23 GMT

Hi,

Just tried that and didnt work 😞

Re: Subscription not Activated

CS_Agent — Tue, 21 May 2024 13:33:45 GMT

Hi there!
How are you today? My name is Alina, and I'm happy to assist you!

Try to download the PM app and finish the activation there.

Kind regards! 🙂
Alina

Public Mobile CS_Agent
NOTE: Do not reply to this email address: community-notifications@publicmobile.ca. Please log in to the Community to reply via Private Message

Re: Subscription not Activated

vinango — Tue, 21 May 2024 17:13:00 GMT

Hi just did that it doesnt work

Can you reset the app so I can reenter the information again?

Re: Subscription not Activated

hTideGnow — Tue, 21 May 2024 17:14:53 GMT

@vinango wrote:
Hi just did that it doesnt work
Can you reset the app so I can reenter the information again?

hi @vinango

please message @CS_Agent here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Subscription not Activated

Fraulein — Thu, 23 May 2024 03:57:55 GMT

I have the same issue (above screenshot). I have reinstalled the App, rebooted, nothing works. Have a physical SIM but it states: hum something went wrong, we cannot activate please contact customer support.