topic Re: How to correct a billing Error? in Get Support

How to correct a billing Error?

Monkeyking — Tue, 21 May 2024 14:58:02 GMT

Why did PM charge my Visa twice (x2 $16.95) on May 10, 2024, presumably after switching to the new plan from the $10 legacy plan? Was it an billing error? How can I find out? I am going to ask my Visa card company to look into this.

Re: How to correct a billing Error?

hTideGnow — Tue, 21 May 2024 15:02:36 GMT

@Monkeyking

was it problem with charging twice or charging more than used to?

if just more than used to, it is problem with the change of rewards system

if it is just a duplicated charge issue, confirm it is not just a pending charge first. If both are real charges you will need to check with support agent

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How to correct a billing Error?

turtleTurtle — Tue, 21 May 2024 17:08:10 GMT

Did you switch plans after it already renewed? Once you switch it charges you full price for the plan. You need to select change on renewal to avoid extra changes.

Re: How to correct a billing Error?

Monkeyking — Tue, 21 May 2024 20:35:38 GMT

Thanks for your suggestion. PM told me they will investigate.