topic automatic top-up billing on may 8 $14? in Get Support

automatic top-up billing on may 8 $14?

pshpang — Tue, 21 May 2024 14:39:22 GMT

Please provide an explanation about the automatic top-up billing on may 8 $14? was it the regular renew of m y exisitng plan with the $10 credits?

Re: automatic top-up billing on may 8 $14?

softech — Tue, 21 May 2024 14:40:28 GMT

@pshpang

you might have missed the March announcement about rewards system change

PM retired the old reward system this month (May) and everyone migrated on the new Public Points system.
https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points

With this new system, you pay the full amount first (with the Available Funds on your My Account or via your credit/debit card on the system), and hence you see a higher charge now.
Then PM will give you the points to your point account after renewal within 48 hours. Once you collected 15 points, you can redeem $15 bill payment yourself to bring the next payment down. Or you can also use points to buy add-ons with a discounted price

For how to earn points with Public Points,

you will get the same friend referral, 1 point (= $1) for every referral every month.
Instead of $2 autopay, you earn 5% point of your spending in points (plan renewal or add-on purchrases).
Instead of loyalty rewards, you will earn 10 points on your Anniversary date every year
You will still earn Give-Back rewards by participating in the Community. Everyone has a chance to earn can 1/2/5/10/15/20 points depends on the overall participation of the month

I have to admit Public Points rewards is not as good as the Legacy rewards system, but you are still saving money, just in a slower pace

Here is more information about the rewards system migration:
https://www.publicmobile.ca/en/bc/get-help/articles/public-points

Re: automatic top-up billing on may 8 $14?

hTideGnow — Tue, 21 May 2024 14:41:34 GMT

hi @pshpang

you were looking for the old rewards system with autopay/loyalty discount?. PM has ended that old system and moved everyone to the new Public Points

So, now you have to pay full price first and PM will give you back points after. Instead of loyalty rewards monthly, you get 10 points per year on your anniversary date with Public Mobile. Instead of $2 autopay discount, you get 5% of your plan in points.

And the points are useful to reduce the bill. After you got 15+ points, you will go to rewards site to redeem 15 points for $15 bill credit

Re: automatic top-up billing on may 8 $14?

computergeek541 — Tue, 21 May 2024 15:38:18 GMT