topic Re: Number Transfer not happening in Get Support

Number Transfer not happening

Arshh — Tue, 21 May 2024 13:30:19 GMT

I transferred my number from Fido 12 business hours ago. My fido service is still active along with my PM. My outgoing calls from PM reflect my transferred number but it cannot receive incoming calls. The incoming calls still come on Fido. Upon reaching Fido they asked me to reach PM.

What should be my next steps?

Re: Number Transfer not happening

hTideGnow — Tue, 21 May 2024 13:32:23 GMT

@Arshh

Did you get a text from the old carrier, did you reply YES?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone? If you cannot the port was not done

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (envelope on top right), check for the number and call

Re: Number Transfer not happening

softech — Tue, 21 May 2024 13:33:12 GMT

@Arshh

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins. If you are not receiving calls and text on your PM sim card, and only outgoing calls work, then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: Number Transfer not happening

Arshh — Tue, 21 May 2024 13:35:10 GMT

I did reply Yes to that message I received from fido. Thanks for the contact number tho!