topic Re: Transferring public mobile number to diffrent service provider in Get Support

Transferring public mobile number to diffrent service provider

saskbus — Tue, 21 May 2024 12:41:08 GMT

Yesterday I was trying to port my number from pm to a diffrent service provider. The new service provider says that pm shld send me a conformation sms to port my number but I haven't received any sms related to this in the past 12 hr

Re: Transferring public mobile number to diffrent service provider

softech — Tue, 21 May 2024 12:43:20 GMT

@saskbus

You have submitted your port request with your new provider? are you just not getting the porting authorization text?

Make sure your PM account is active and you can still receive incoming calls and text
Then call your new provider and ask them to re-trigger the porting request.
Wait another hour or two and you should receive the Porting Authorization Text from shortcode 4799 or 4800

If still not receive the text from PM asking you to approve the porting, please open ticket with PM support using this direct link: https://urlshortner.tiia.ai/Lc9xk8

Make sure that you respond to this text within 90 minutes. If you do not receive this SMS or you do not respond within the 90 minute window, make up to 4 additional attempts to send it. If you are still experiencing any difficulties, reach out to a Customer Support Agent

(Ref: https://www.publicmobile.ca/en/on/get-help/articles/porting-out )

Re: Transferring public mobile number to diffrent service provider

saskbus — Tue, 21 May 2024 12:56:33 GMT

I was just not getting the port sms from public mobile

Re: Transferring public mobile number to diffrent service provider

Phil_Adelphus — Tue, 21 May 2024 13:07:57 GMT

@saskbus Do you still have the Public Mobile sim in your phone?

Re: Transferring public mobile number to diffrent service provider

saskbus — Tue, 21 May 2024 13:28:01 GMT

Yes and I get the messages from public mobile for two step verification

Re: Transferring public mobile number to diffrent service provider

saskbus — Tue, 21 May 2024 14:02:20 GMT

Yes