topic Re: No data in Get Support

No data

Jiening — Tue, 21 May 2024 01:57:15 GMT

No data, phone call is fine. How to fix it?

Re: No data

softech — Tue, 21 May 2024 02:01:00 GMT

@Jiening

data ever work on your phone? Android or iPhone?

for data issue, usually it is APN settings. You can first try Reset All Networks or Reset Network settings

for iPhone, also make sure your iOS is updated and you have the latest Carrier profile

for Android, also make sure your OS is up-to-date and make sure you don't have data limit enabled. And if it still does not work, you can manually tweak the APN settings. Let us know what model and brand of your phone it is

Re: No data

Mimipanda — Tue, 21 May 2024 02:01:21 GMT

I have been having the same issue. First no text and now no data. I have reached out to customer service and no reply from them. It's been more than a week now.

Re: No data

softech — Tue, 21 May 2024 02:09:21 GMT

@Mimipanda

you checked any of the above troubleshooting steps? or please provide us more details like brand and model of your phone and please confirm if you are make and receive voice calls and text

Re: No data

Mimipanda — Tue, 21 May 2024 02:13:32 GMT

It's an s22 ultra. I have tried but not working. I was o Roger's before and it worked fine.

Re: No data

Jiening — Tue, 21 May 2024 02:15:20 GMT

Tried the reset and APN, it didn't work. My cell is Xiaomi pro 12 international version. Before it works well for more than 1 year.

Re: No data

softech — Tue, 21 May 2024 02:19:10 GMT

@Mimipanda

you can also try to test the sim in another phone

and on your S22, Star with Reset All Networks

if still does not work, please confirm the APN, update accordingly and save:

APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms
or   default,mms,agps,supl,fota,hipri
   (might need to include DUN for hotspot, please note case sensitive)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
or  Turn APN on/off APN turned on
Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D

( @Jiening please check you APN Settings as well. Also testing the sim on another phone helps)

Re: No data

Jiening — Tue, 21 May 2024 11:49:20 GMT

Thx a lot! I followed your setting protocol. It works, but the signal is weaker than before. Do you know how to fix it? Thx in advance!

Re: No data

computergeek541 — Tue, 21 May 2024 12:11:55 GMT

@Jiening wrote:
Thx a lot! I followed your setting protocol. It works, but the signal is weaker than before. Do you know how to fix it? Thx in advance!

Changing APN settings doesn't change the signal strength. There are many factors that can influence signal strength including things such as weather or the number of custoemrs accessing the network. If the servcie is working satisfactorily, I would suggest to ignore the signal strength meter.

Re: No data

Jiening — Tue, 21 May 2024 12:35:16 GMT

Got it. Thx again.