Subscription not activated

Kerrie09 — Tue, 21 May 2024 01:31:32 GMT

I'm trying to transfer from Koodo with a physical SIM and I'm getting a message saying "Subscription Not Activated". I'm not sure what I'm supposed to do next as I'm being directed to contact a customer service agent which then redirects me to ask a question in the forum.

Re: Subscription not activated

fixin1 — Tue, 21 May 2024 01:35:05 GMT

@Kerrie09 - If you are porting from Koodo Prepaid, you will need to contact CS_Agent.

If you are porting from Koodo Postpaid (If you ever financed from Koodo you will have postpaid)

But either way, you can contact CS_Agent and they should get in touch with you, just check your messages tomorrow as they should be in touch tomorrow:

Submit a ticket via Chatbot:

⚠️ Public Mobile is Experiencing longer support wait times currently! Do Not Reply back to CS_Agent after submitting your ticket unless you solved it! Click here to bring up the Article! ⚠️

If you just want it quick and easy, here it is:

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your community mailbox by clicking this link here: Mailbox

topic Re: Subscription not activated in Get Support

Subscription not activated

Re: Subscription not activated