topic Re: Log in to Public Mobile app in Get Support

Log in to Public Mobile app

RalucaE — Mon, 20 May 2024 23:54:24 GMT

Hello,

I'm a new customer, I've downloaded the app but when I try to log in, it tells me to "enter a valid email address", and it won't let me continue.. What should I do?

Re: Log in to Public Mobile app

Chalupa_Batman — Mon, 20 May 2024 23:41:11 GMT

Have you tried to delete the app and re install it?

Re: Log in to Public Mobile app

RalucaE — Mon, 20 May 2024 23:53:42 GMT

yes, I have... it didn't work

Re: Log in to Public Mobile app

Chalupa_Batman — Tue, 21 May 2024 00:01:35 GMT

What phone are you using?

Re: Log in to Public Mobile app

RalucaE — Tue, 21 May 2024 00:06:03 GMT

Samsung Galaxy A8

Re: Log in to Public Mobile app

will13am — Tue, 21 May 2024 00:26:39 GMT

@RalucaE , try using a browser instead of going through the app. See if that helps. The app is basically a wrapper that leverage the default browser on your phone.

Re: Log in to Public Mobile app

RalucaE — Tue, 21 May 2024 00:37:21 GMT

yeah, that way it works, but it says to activate the account, I have to download the app... final step to get connected.. And when I go there, it won't let me.

Re: Log in to Public Mobile app

DeanPenney — Fri, 27 Dec 2024 11:58:52 GMT

RalucaE.....did you ever get this rectified? - did anyone from Customer Support contact you? - I'm having the same problem here..............Gotta say Plans might be cheap but Customer Support certainly lacks here.